Smart meters have many prospective benefits for consumers. Smart meters eventually may be able to communicate with “smart” thermostats, appliances and other devices, giving people a much clearer view of their electricity consumption. Customers may be able to access information via read-outs in their homes or web-based portals, through which they will be able to set temperature preferences for their thermostats or opt in or out of programs that let them use cleaner energy sources (such as solar or wind power). People could set appliances in their homes to scale down power consumption in peak times, when electricity is more expensive.
But these consumer benefits remain potential and long-term. Conversely, once smart meters are installed, utilities receive an immediate benefit in the form of automated meter-reading, which will cut their labor costs and facilitate their planning. Accordingly, some consumer groups deem it unfair that consumers will begin to pay immediately for the new meters through higher rates, when the promised savings to consumers could be years away. In some instances, consumers also complain that, where smart meters have been installed, smart meters are logging far more kilowatt hours than consumers actually are using.
Such consumer concerns already have sparked a backlash in states where smart meter installation is under way, particularly in
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